OUR POLICIES

Make-Up Lessons

We offer two make up lessons each term to help ensure customers don’t miss out on learning to swim. If you know in advance that you will be absent, make-up lessons can also be booked before the missed lesson. To ensure everyone has a fair chance to book their make-up lessons, we do have a few rules for you to be aware of.

Make-up classes are offered where available space exists in another class of the same level on a different time or day of the week. To be eligible for a make-up lesson participants must email or phone your swim school allowing 1 hour notice before the scheduled class and no more than 24 hours in advance of the enrolled class, to see if availability in a similar class exists on an alternate day.

The following applies to make up lessons:

  • A maximum of 2 make up classes are available in any one term (if available). Those in squad level classes should arrange make-up lessons via their coach.
  • Make-ups are not provided for School Holiday Program enrolments.
  • Make-up classes cannot be transferred to other program participants or onto the following term of lessons.
  • Make-up classes are not guaranteed and are subject to availability.
  • Make-up classes are not available in the first or final weeks of the term
  • Make-up lessons are not transferable between Just Swimming centre’s

 

Lesson Credits

Broken arm playing on the monkey bars? We get it. Sometimes we need to miss swimming lessons on Doctors orders. If you miss three or more lessons, please contact us within 7 days of the 3rd missed lesson, and we can discuss your options. Credits will not be granted for participant holidays, however, we can offer make-up lessons.

The following applies to make up lessons:

  • All credit applications must be received before the completion of the enrolled term.
  • Credits will only be considered for three or more consecutive absences from lessons.
  • A credit will be applied to the customer’s account for use for future swimming lessons and will be valid for 12 months.
  • Credits may only be used for direct family members of Just Swimming (not merchandise) and may be transferred to another Just Swimming Centre.

Credit is not provided for classes missed prior to notifying Just Swimming. Participants wishing to maintain their place in the class must remain enrolled while their lessons are suspended. All requests for credit of lessons must be made to the applicable swim school supervisor in writing. An “Application for Credit Form” must be completed and submitted with the following documentation.

  • Doctors certificate supplied within the term of the missed lessons
  • Copy of fees payment receipt may be required; we’ll let you know if we need this.

Once a credit has been considered, a confirmation email outlining the response will be sent. If approved, the email will include the amount of credit attributed to the family account

Refunds and Cancellations

We recognise that sometimes things just don’t work out. While we are unable to provide refunds on our good and services, we are open to hearing any concerns or needs your family to have and will work as best as possible with you to determine a suitable solution. Please contact your Swim School Coordinator should you have any questions concerning a refund.

Credit application form :