Further to our communication last week regarding the rapid spread of Coronavirus in Australia, Just Swimming have assessed the risks involved including the wellbeing and safety of the Just Swimming community – that’s you, our customers as well as our team.

The Just Swimming community will always come first, and therefore we believe the best decision is to close all our swim schools until further notice.

We will continue to monitor advice from the government and health organisations regularly and are continually reviewing our approach.

It goes without saying this is an extremely complicated time for all Australian’s and we remain committed to doing everything we can to put the health and safety of the Just Swimming community first.

 

FAQ’s

When do you expect to resume?

We’re taking it day to day and monitoring advice regularly. We will resume swimming lessons when we are positive it is safe for our customers and staff.

As soon as we are advised it’s safe for Staff and Customers to return to swimming lessons, we will notify you immediately via email.

I’ve paid my fees up front, can I get a refund?

We’ll be crediting any missed lessons due to school closures to your Just Swimming customer account. There is no expiry date for the credit, so when you feel comfortable to return to swimming lessons, we will apply this credit to future lessons.

I haven’t paid my fees for term 2 yet, will I lose my spot?

We’re holding spots for all Just Swimming Customers as we don’t want you to lose your preferred day and time, even if you haven’t paid.

I’ve paid my fees for term 2, what happens if you’re still closed?

We will apply a credit to your Just Swimming account to be redeemed when swimming lessons resume.

We appreciate your understanding and patience as we go through this difficult time. We are so eager to see you back in our swim schools when it’s completely safe to do so.

In the meantime, stay safe 😊

Some of our office staff will be on standby during the closure to answer any questions you may have regarding the closing or reopening of the Just Swimming schools. We’ve listed all our Coordinator’s contact details below, so please get in touch if you are feeling unsettled or have any concerns.

Leave a Reply

Your email address will not be published. Required fields are marked *

Post comment